Shipping & Returns
Shipping Original Art
For all original artwork, please expect 1-6 weeks delivery, depending on artwork type, size, weight, and destination.
Red Room Art Gallery has excellent relationships with local reputable shipping companies to professionally pack and ship artwork. The gallery ships within the United States and internationally. All shipping quotes account for the most competitive rates and professional packaging on a per-case basis.
Please note that artwork shipped via freight is often large and heavy. The shipping company will call ahead to schedule delivery, please arrange to have extra assistance. Additional customs duties and taxes may apply to international purchases.
Same-day courier service to Orange County and most of the Los Angeles Metropolitan area is available. The gallery may use such carriers as: UPS, USPS, FedEx, private courier, art transportation service, or DHL. Certain orders may require additional time; our team will reach out to you with schedule updates as needed.
Shipping Fine Art Prints
Please allow three weeks for production and shipping. After placing your order, you will receive an email confirmation, followed by a shipping notification once your print ships directly to your shipping address. Your shipping notification will include tracking information.
Return & Exchange Policy
Red Room Art Gallery's objective is to provide expert and informative art advisory through written description and photography, alongside art consultation and ‘art on approval’ services. For this reason, we do not accept returns on in-store purchases.
Red Room Art Gallery will accept returns of online orders of original art, with the exception of photography, provided the client notifies the gallery within three days of its arrival at the client's shipping address. Work must be packed, insured, and shipped back to the gallery. The client is responsible for return shipping costs and a 3% restocking fee. The gallery catalogues the condition of all artwork prior to shipment; returned artwork should arrive in identical condition.
Open and limited edition prints are made-to-order based on desired preferences allowing for personal customization and less waste. Because of this level of customization we are unable to offer refunds or returns.
If you would like more information before purchasing (i.e. a short video of an artwork, additional photographs) the Red Room Art Gallery team is more than happy to provide this. Please contact us for additional information and images of any artwork, as well as any other questions regarding our shipping and return policies.